Damaged items must be reported within ten days of receipt of goods. Reporting after this policy deadline may result in replacement part costs plus shipping being billed to you. Please list each item number, quantity and specific problem with the product, along with your preference on replacing, crediting or discounting the item. All items that are to be returned must be in original carton and packing. If no pictures are received, your claim will be placed on hold until received. All items that are to be returned must be in original carton and packing if the result is returning the item(s). If there is noticeable damage to your shipment, it must be noted on the delivery receipt from the carrier so that any freight claims may also be filed. If excessive damage is apparent, please refuse the shipment, noting damages and contact us immediately.
CLAIMS POLICY
CLAIMS POLICY
Damaged items must be reported within ten days of receipt of goods. Reporting after this policy deadline may result in replacement part costs plus shipping being billed to you. Please list each item number, quantity and specific problem with the product, along with your preference on replacing, crediting or discounting the item. All items that are to be returned must be in original carton and packing. If no pictures are received, your claim will be placed on hold until received. All items that are to be returned must be in original carton and packing if the result is returning the item(s). If there is noticeable damage to your shipment, it must be noted on the delivery receipt from the carrier so that any freight claims may also be filed. If excessive damage is apparent, please refuse the shipment, noting damages and contact us immediately.